If something isn’t right, we’ll help you swap it. Message us on WhatsApp and a person from our team will reply, usually within 24 hours (it can take longer during festive seasons and big sales).
Exchanging for another size or item
- You have 7 days from the day you receive your parcel.
- One exchange per order.
- The item must be unworn, unwashed and undamaged, with its tags on.
- Adhesive bras (Bare Curves, Bare Minimum): only while the clear film is still on the gel. Once it has been stuck on skin, it counts as worn. Always check the size with the film on.
- Items marked Final sale can’t be exchanged.
How to exchange
- Message us on WhatsApp with your order number and a short video of the item: front, back and side, with the tags or film showing. We’ll confirm it can be exchanged before you post anything.
- Post it back within 7 days of receiving it, by a tracked service, with a note inside: your order number, what you’d like instead (item, colour, size) and your WhatsApp number. We’ll send you the return address in the chat.
- Send us the tracking number.
- We process your exchange within 5 working days of receiving your parcel.
Postage, price difference and credit
- You pay the postage to send it back. We send your new item free, once per order.
- If the new item costs more, you top up the difference. If it costs less, the balance becomes a credit voucher.
- Prefer credit? Instead of an exchange you can take a credit voucher for the item’s value, emailed once your parcel reaches us. It doesn’t expire. We don’t give cash refunds.
Final sale
Items marked Final sale on their product page, such as The Qipao Archive, can’t be exchanged or returned. Items bought in a storewide sale or with a discount code can still be exchanged within 7 days.
Wrong, damaged or missing items
Tell us within 7 days of receiving your parcel and include your unboxing video. We pay the postage both ways and send you the right item or a credit voucher.
30-day adhesive guarantee
The adhesive on Bare Curves and the gel wings of Bare Minimum are guaranteed for 30 days from delivery. If the adhesive stops holding even with proper care (washed before every wear, air-dried, film back on), message us and we’ll help. The guarantee covers the hold, not the size.
Shopee and TikTok orders
The same rules apply to orders from our Shopee and TikTok shops. Message us with your Shopee or TikTok order ID.
Sold out after you ordered
If an item you ordered sells out before we ship it, we refund it to your bank account.